1. Order Processing Time
All orders are processed within 1–3 business days after payment is received. Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders or unexpected delays, shipping may be delayed. Customers will be notified by email if there is a significant delay.
2. Shipping Times
Estimated delivery times:
- Slovenia: 1–5 business days
- European Union: 3–7 business days
- International: 7–14 business days
Delivery times are estimates and may vary depending on location and shipping carrier.
3. Shipping Costs
Shipping costs are calculated at checkout based on:
- Delivery location
- Package weight
- Selected shipping method
Free shipping may be offered on certain orders or promotions. If available, it will be clearly indicated at checkout.
4. Shipment Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Tracking information may take up to 24 hours to become active.
5. Shipping Delays
We are not responsible for shipping delays caused by:
- Customs processing
- Weather conditions
- Carrier delays
- Holidays
- Incorrect shipping information
If your order is significantly delayed, please contact us and we will assist you.
6. Incorrect Address
Customers are responsible for providing the correct shipping address.
If a package is returned due to an incorrect or incomplete address, the customer may be responsible for the cost of reshipping.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible.
We will work with the shipping carrier to resolve the issue and, if necessary:
- Send a replacement item, or
- Issue a refund
8. International Shipping & Customs
International orders may be subject to customs fees, import duties, or taxes.
These charges are the responsibility of the customer and are not included in the item price or shipping cost.
9. Contact Us
If you have any questions about shipping, please contact us:
E-mail: info@etio.si
Phone: +386 30 755 866
